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NADINE INNES - +61 416 200 915 -  INFO@NADINEINNES.COM

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Pink & Black Circles

PRINCIPAL AND OWNER

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Nadine Innes

Business Consultant  and Analyst

Director, New Solutions Consulting

 

Nadine is a seasoned Business Consultant, who has successfully delivered outcomes using project methodologies including PRINCE2, PMBOK, RUPP, AGILE, and Waterfall with budgets ranging between $200k - $28m, within the public and private sectors. she has a diverse background in industries from Insurance, Finance, Utilities, Retail, Non-for-Profit, Government through to Mining and Road Infrastructure. 

Her vast experience as a business analyst, includes business case development, business requirement creation to process re-engineering through to training, transition, etc. 

One of her core strengths is her soft skills which enable her to quickly gain the trust and cooperation of stakeholders (internal and externally) from Operations and IT through to Executive Management. Resistance to change is a constant challenge in any project or business process re-engineering. To be successful requires empathy and appropriate soft skills. 

She has the ability to quickly define and clarify the current business processes and drivers, mapping the pathway from the current state to the desired state. 

As part of this mapping process the below are identified (include not limited to) and potential rationalized solutions on the path forward and put up for management decision making: 

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  • Risks

  • Business drivers

  • Gap analysis

  • Obstacles

  • Streamlining  

  • Change impacts

  • Benefits

  • Cause and effects

  • Policies and governance.


She is driven by continuous learning and development and enjoys an environment where initiative is encouraged. 

Professional Skills

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Key professional skills include (not limited to):

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  • Business transformation and optimization (key areas include (not limited to): process re-engineering, process improvement, end to end business process analysis, using BPMN and lean six sigma methodologies)

  • Benefits management

  • Gap analysis

  • Risk management

  • Project communications and reporting (to Board level)

  • Documentation and technical authoring

  • Change / risk management

  • Negotiating and influencing

  • Stakeholder and relationship management

  • Operating as Lead Business Analyst

  • Managing, mentoring, and up-skilling team-members

  • Scope management and requirements definition.

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Professional Experience Overview

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Business consulting experience includes (not limited to):

 

  • Review and understand the current state of businesses, what their core business is, and establish their true business proposition (Fiji Roads Authority, RACWA, SAI Global, Capricorn Mutual, CardLink).

  • Identify and understand key gaps and issues within individual business models.

  • Implement industry best practices.

  • Understand the functional and non-functional requirements of each business.

  • Facilitate workshops to define projects, by agreeing on the scope, the basis for managing the project, what the overall success will look like, and how it will or should be assessed.

  • Develop a fit for purpose solution to suit the required business need.

  • Develop benefits realisation analyses where required.

  • Implement and project manage key business solutions.

  • Build and manage relationships with the key stakeholders.

  • Develop and design process as-is and to-be business process maps. 

  • Streamline and re-engineer business process maps.

  • Develop and design project documentation (Business Cases, Business Requirements, Request for Information, Transition Plans, and Test Plans, etc).

  • Contribute to the change and risk management, this includes (not limited to) change risk assessment and mitigation, gap analysis, development of change impact assessment for key impacted stakeholders. liaising with change management team, reviewing change management plans.

  • Mentor and up-skill business resources on project methodology and process development.

  • Develop and conduct training.


Client assignments have included:

Refer to below Clients.

 

  • National Heavy Vehicle Regulator (NHVR) (Brisbane) - September 2018 to March 2019

  • YMCA NSW (Sydney) - August 2017 to December 2018

  • Transport Sydney Trains (Sydney) - April 2017 to July 2017 

  • Fiji Roads Authority (FRA) (Fiji) - August 2016 to December 2016

  • NSW Department of Education (DEC) (Sydney) - July 2015 to October 2015

  • CommonWealth Bank Australia (CBA) (Sydney) - February 2014 to July 2015

  • Royal Automobile Club WA (RACWA) (Perth) - March 2013 to December 2013 / October 2009 to July 2010

  • SAI Global (Property) (Sydney) - March 2012 to March 2013

  • RABER Consulting (Perth) Capricorn Mutual Ltd - October 2011 to February 2012

  • ATI (Perth) - August 2011 to October 2011                  

  • Western Power (Perth) - November 2010 to August 2011

  • Fortescue Metals Group Ltd (Perth) - August 2010 to October 2010

  • CardLink Services Limited (BPAY) (Sydney) - 2006 to September 2009

  • David Jones Limited (Sydney) - 2004 to 2006

  • TOWER Australia Limited (TAL) (Sydney) - 2001 to 2004

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